aec789 FAQ —
All your questions
in one place

aec789 offers 2 customer support channels — 24-hour Live Chat and email ([email protected]). No matter when an issue comes up, you can reach Live Chat right away for help. Support is not available via Telegram, Viber, Messenger, or phone — please use only these 2 channels to make sure you are contacting the real support team.

aec789 customer support is open 24 hours a day, 7 days a week. Whether you have questions late at night (Myanmar Standard Time) or early in the morning, you can reach us instantly through Live Chat. Support is available during festivals and public holidays too, so players can always get in touch.

Yes. aec789 customer support is available in Burmese. Players can talk and discuss issues in their own language without worrying about misunderstandings. Our support team understands the needs of Myanmar players, so problems get resolved faster.

To get help as quickly as possible, please have the following ready before contacting support — your account username, a brief description of the issue, the time it occurred (MMT), any steps you have already tried, and a screenshot if available. Having this information on hand lets our support team assist you more quickly.

To withdraw bonus funds, you must first meet the wagering requirement. For the 150% welcome bonus, you need to wager the bonus amount ×25 before a withdrawal is allowed. For example — if you deposit 20,000 Ks and receive a 30,000 Ks bonus, you must wager 30,000 × 25 = 750,000 Ks before you can withdraw. Once that requirement is met, you can proceed with the normal withdrawal process.

aec789 processes withdrawal requests within 1 hour. Funds are delivered quickly via KBZPay, Wave Money, AYA Pay, and CB Pay. If your withdrawal takes longer than that, first check that your account verification is complete, then contact Live Chat for assistance.

This can happen due to incomplete account verification, a delay on the bank's side, or an unmet wagering requirement. If more than 1 hour has passed, contact Live Chat for help. Please have your account username and the time of your withdrawal request ready.

Yes. aec789 withdrawal service is open 24 hours a day, 7 days a week. You can request a withdrawal at any time — late at night, on public holidays, or during festivals. Payments via KBZPay, Wave Money, AYA Pay, and CB Pay are processed within 1 hour.

The minimum withdrawal amount at aec789 is 30,000 Ks. This limit applies to all payment methods — KBZPay, Wave Money, AYA Pay, and CB Pay. Withdrawal requests below this amount cannot be processed, so please wait until your balance reaches that amount before requesting.

The bonus validity depends on your account settings and eligibility. After the bonus is applied, keep playing until the wagering requirement of ×25 is met — only then will you be able to withdraw. You can check your wagering progress via Live Chat, and if you want to know exactly how long it will take, feel free to ask.

The wagering requirement means you must wager the bonus amount ×25 before you can withdraw. For example — if you deposit 20,000 Ks and receive a 30,000 Ks bonus, you must wager 30,000 × 25 = 750,000 Ks before withdrawing. If you deposit 680,000 Ks and receive a 500,000 Ks bonus, you must wager 500,000 × 25 = 12,500,000 Ks before withdrawing.

Yes. aec789 has a referral program. You earn 10% of your referred friend's first deposit as a bonus (up to 20,000 Ks per friend). On top of that, you also earn 0.1% of your friends' valid bets every week as commission.

No. The welcome bonus 150% (up to 500,000 Ks) is available for your first deposit only. Opening more than one account to claim the bonus multiple times is not allowed — doing so may result in account suspension.

Clear your browser cache (Settings > Clear browsing data), then reload the page. If the problem continues, check your connection and try switching from Wi-Fi to Mobile Data, or close old browser tabs. If none of that helps, contact aec789 Live Chat.

If you get disconnected, any game in progress has its state saved on the server side. Once you reconnect, you can continue from where you left off. If something looks wrong, you can check your game history through Live Chat — your funds are safe.

Yes. You can access aec789 directly through a browser on iOS or Android (Chrome, Safari, Firefox). No separate app download is needed — the website is mobile-friendly and displays properly on all screen sizes.

Yes. Open aec789.vip in Chrome, tap the menu (⋮) > Add to Home screen. On Safari, tap the Share button > Add to Home Screen. The shortcut works just like an app and gets you in faster.

aec789 works well on Android phones, iPhone, iPad, and Windows/Mac computers, as well as tablets. It supports the latest 2 versions of modern browsers (Chrome, Safari, Edge, Firefox). If your browser is outdated, please update it.

You must be 21 or older to play on aec789. All players are required to follow this rule, and accounts found in breach of the 21+ age requirement will be closed. This 21+ policy is in place to protect players.

Yes. If you need a cooling-off period (a temporary break) or self-exclusion (blocking yourself from playing), contact us through Live Chat. These options are provided by aec789 to help players maintain healthy gaming habits.

Increasing your bets to chase losses, borrowing money to fund your play, or finding that gaming is causing you to fall behind on daily life — if you notice one or more of these signs, please seek help. You can read more on aec789's Responsible Gaming page.

You can request a personal deposit limit through Live Chat. Setting one helps you stay on budget and keep your gaming habits healthy. aec789 puts players' wellbeing first, and these services are available at any time.

You can find useful tips on aec789's Responsible Gaming page. If you need professional outside help, aec789 Live Chat can point you toward the right health services. Any player who needs support is welcome to reach out — no hesitation needed.